Shipping protections & claims

IF YOUR PACKAGE IS MARKED “DELIVERED” BUT HAS NOT ARRIVED, OR IF IT HAS NOT MOVED FOR 10 BUSINESS DAYS, CHECK WITH HOUSEHOLD MEMBERS OR NEIGHBORS AND CONFIRM IT WAS NOT LEFT ELSEWHERE OR INCLUDED IN A SEPARATE SHIPMENT. PLEASE ALLOW 1 BUSINESS DAY FOR POSSIBLE CARRIER DELAYS OR MIS-SCANS. IF YOU HAVE OPTED FOR NARAVR SHIPPING PROTECTION, FILE A CLAIM THROUGH OUR ONLINE PORTAL WITHIN 9 MONTHS OF THE MARKED DELIVERY OR SHIP DATE.

IF YOU RECEIVE DAMAGED ITEMS, TAKE CLEAR PHOTOS OF BOTH THE DAMAGE AND THE PACKAGING. IF YOU HAVE OPTED FOR NARAVR SHIPPING PROTECTION, FILE A CLAIM THROUGH OUR ONLINE PORTAL WITHIN 30 DAYS OF THE MARKED DELIVERY DATE.